Steal this Product Idea #2

So it’s 2010 and according to the 80′s movies I was obsessed with as a kid we should have hoverboards, flying cars, sexy robots, and violent but thrilling reality tv gameshows.

I can forgive scientists for failing to deliver on the important stuff, but at the very least, they should’ve come up with a really easy way for me to stay up to date on the music I love.

Here’s my problem: I love music, but downloading it is a pain in the ass.  Many times:

  • It’s not the right version (terrible sounding live album or kung-fu panda in croatian)
  • The quality sucks (camcorder rip)
  • It’s not tagged properly
  • It’s not what you are looking for (self-promoting rappers, porn or just plain weird)
  • It’s super slow (maybe that’s just cause I’m in India)
  • It’s “illegal”

So in order to satisfy my cravings for new music without the hassle, I buy albums on iTunes. The issue is most of the time I have no idea what to buy.  The only way for me to stay up to date is to manually browsing the iTunes store, explicitly ask my friends for recommendations, listen to internet radio and write down the tracks I like or browsing hype machine, pandora and other music sites and just sampling music.  That’s is a lot of work and I’m really lazy (which is why I don’t buy a lot of music).

I don’t want to go out and look for music, movies, games, books and apps I want stuff I like to find me.

Here’s what I’m thinking: create a service that lets you “follow” your favorite digital content: music, movies, games, apps, and books and receive notifications any time new related content is released:

  • Phase 1 – Music over Twitter:
    • Put in your favorite artist, band or genre (similar to iLike or Pandora)
    • Decide how and how often you’d like to receive notifications (as soon as it happens, daily, weekly) and how (tweets, @mentions, direct message)
    • Link to a summary page which shows an activity feed (new tracks, alubms, remixes, videos, etc…) for the music you have decided you like
    • Link to iTunes for affiliate sales
  • Phase 2 – Other content: Movies (Actor, Director, Genre), Games (Game, Genre, Studio), Books (Author, Publisher, Genre) and Apps
  • Phase 3 – Recommendations: Tie up with services like Netflix and Pandora to start making recommendations on content you may like
  • Phase 4 – Other Notifications: Email, SMS, Facebook, etc…
  • Phase 5 – Incentivize users to repost content, by sharing revenue

Great Scott! Music Hack Day is coming to SF in a few weeks.  Someone please build this, I’d use it.

B2B Social Media Marketing

Many people question the value of social media for B2B companies.  I recently gave two sessions trying to answer these questions:

  • Why/How do B2B companies engage in social media?
  • What should companies listen to on the social web and how?
  • What type of content should your company be generating?
  • What is social search and how does it effect marketing?
  • What are first steps businesses can take to start participating in the social web?

My main points are as follows:

  • Social media can be used to achieve many of your business objectives (generating awareness, capturing leads, sales, recruitment, etc…).
  • The main opportunity for social media in B2B organizations is establishing yourself as a thought leader.
  • Create content that appeals to a wider audience then just your current customers.
  • Become a destination for anyone looking to learn more about the industry.
  • We’re moving away from static search toward recommendations.
  • It is critical to have conversations going on about your company.

Video and Slides below:


B2B Social Media Usage from Amit Klein on Vimeo.




Eating our own Dogfood in Marketing 2.0 Class

Social Media and Web 2.0 is all about the collaborative, bidirectional flow of information.  It’s no longer a brand, company or authority figure dictating the rules.  As part of the course I’m teaching at NMIMS and ISB, I’m trying to apply the same principals and ask the students to help shape the class.   Here are some examples of what we are doin’:

  • We have a fairly active Google Wave which covers the course goals and meeting notes.  Students are free to edit the course outline, ask questions and suggest topics for future classes (please note you must be logged in to Google for this to work… the embed API is also fairly new – i.e. buggy):

[wave id="googlewave.com!w%252BjWA1cBmJA"]

  • We have a few really awesome guest speakers including:
  • Rather then a preassigned reading list, the students are being asked to share a few links weekly with each other via Twitter and Wave.
  • Students can ask questions/make suggestions/provide their own examples (via twitter and wave) during the class.
  • The students will be partnering with a local NGO to raise awareness or solicit donations for a social cause using social media and an SEM campaign (hopefully Yahoo! and Google will come through and donate some ad credits).  These projects will be posted publicly.

Other things I could be/should be doing:

  • Posting the course outline (as a wave) and inviting everyone whose registered for the ISB course to make their edits/suggestions (for topics or speakers)/questions/modifications prior to the start of the course.
  • Reaching out to students in these universities ahead of time (via Twitter) to build some hype and make sure the class is filled up.

Anyone else have any ideas on how to make the course better?  Let me know…

Intro to Social Media Videos

Last week I gave two sessions on Social Media Marketing at SPJain. Videos and slides below… let me know what you think:


Intro to Social Media – Part 1 – SP Jain – Dec 09 from Amit Klein on Vimeo.



Intro to Social Media – Part 2 – SP Jain – Dec 09 from Amit Klein on Vimeo.


Comparison of Free Social Media Monitoring Tools

The first step of any social influence marketing plan should be to listen – not just what people are saying about your company, but about you as a person, your competitors, and key trends in your industry.  I’ve been spending some time recently looking at a lot of different social media listening tools.  The factors I believe are important in this type of tool are:

  • The number of sources indexed – Twitter, Technorati, Youtube, etc…
  • The number of results
  • The quality of results – How many are actually about my search term vs. spam
  • Sentiment Analysis – Are the mentions positive?  Do people hate me?  I wanna know…
  • Trend Analysis – Can I see spikes and ebbs in mentions?  What about by locations?
  • RSS – Can I get an RSS feed of this (this is critical for real use)
  • Email Alerts – Can I get a weekly report emailed?  Can I get an email of mentions a day increase above a certain threshold (or dip)?
  • Widgets – Can I display all public mentions on my site?

Below is a brief comparison and analysis on my findings of the free services (a post on paid services will be coming soon)

Yahoo! Pipes

My initial plan was to use Yahoo! Pipes to create an RSS feed of mentions across the major sites (Twitter, Google Alerts, Google Blogsearch, Technorati and Youtube). I was pleasantly surprised to find many people had the same idea and extended it far beyond the major sites to include: Backtype, Techmeme, Boardtracker, WordPress and many others. Sweet! I ran the seemingly most popular version for the term “codechef” (one of the projects I work on) and was quite disappointed with the results. Only 33 results? Where are the tweets? Aright, time to investigate. I fired up the Yahoo! Pipes editor and was immediately regretting it:

Yahoo! Pipes SMM Firehouse

Er… Ok.  While in theory Yahoo! Pipes looked like the perfect tool for this, trying to extend or modify a pipe isn’t very easy. Also you are passing query parameters dynamically in the URL, if they underlying site makes a change, you won’t get results and might never know.  Rather then trying to develop and maintain this myself, I realized there must be a lot of other people who want to do this.

SocialMention

SocialMeniton is the best tool I came across.  It indexed all the sources I expected (plus some I didn’t), gave the best results (in terms of both quality and quantity), provided tools for aggregation and analysis and had a really cool widget:

SocialMention

You can filter based on source (blogs, photos, videos, forums, etc…), sentiment (view only negative mentions), keywords, users, etc…  Super cool.  Also the analytics, number of retweets, authors, last mention, average time between mentions is awesome.  It’d be nice if the photos were shown as thumbnails in the full list of results (they are when you click on photos), but that’s a small thing.

Here’s a embed of their real-time widget for everyone’s favorite rapper (mesmerizing):


Collecta

Collecta was better then most but still lacking critical features to be considered seriously. It displays search results in a Twitter style stream (and also shows thumbnails of images). Also gives a nice preview of blog posts and articles:


Collecta


Though without an RSS feed of results or tools for aggregation and analysis, this isn’t likely to be useful.

WhosTalkin

The last app I came across worth mentioning is WhosTalkin. Although this tool is also lacking RSS feeds and analysis, the site is fast and friendly. It’s easy to filter across results and is nice for a one-time search:


WhosTalkin


Conclusion

Currently it seems like SocialMention is far ahead of it’s competitors though this field is rapidly evolving and new players come in daily. Here is a summary of the tools described above:

Yahoo! Pipes SocialMention Collecta Whostalkin
Sources Indexed As many as you want to configure (most popular “firehouse” has 40) 80+ Not mentioned, though I saw all the big guns 50+
Number of Results 33 124 45 130
Quality of Results No spam No spam No spam 10% Spam
Sentiment Analysis No Yes No No
Trend Anlysis No Not really No No
RSS Feeds Yes Yes No :( Coming Soon
Email Alerts Real-time and daily Daily Nope Nope
Widgets No Yes No No



Next week I have demo’s of a few of the paid tools, to see what they can do, that we can’t do on our own. Know of any tools I missed? Have a different opinion? Let me know…

Slides from Social Media Training Sessions

Last week I gave a few training sessions to new joinees in our company covering Social Media, Online Advertising and Analytics.  From talks I’ve had with new joinees, I’ve found this information isn’t covered in college/graduate coursework. I’m planning on turning this into a longer course and teaching at one of the business schools here.

Part 1: Introduction to Social Media

View more presentations from amitklein.

Part 2: Twitter, Facebook and Social Data Portability

Recommended prior reading:

View more presentations from amitklein.

The video on the second slide is:



Part 3: Introduction to Online Advertising

Recommended prior reading:

Agenda:

  • Overview of buying/selling models
  • How to compare different models (with examples)
  • Intro to Google Adwords
  • Intro to purchasing ads on Social Networks (FB/LinkedIn)
  • Future of online advertising (social ads)

Note: My collegues did this talk, I will get the slides eventually and post

Part 4: Introduction to Analytics and Measuring Marketing ROI

Recommended prior reading:

View more presentations from amitklein.

As a course, I would structure this a bit differently, and some of the issues glossed over would receive their own dedicated section. For a longer course I would also include topics like Monetization Strategies for the Web, Data Driven decision making using Analytics (A/B Testing, Optimizing landing pages, SEO), The Future (Convergence, Social Ads, The Importance of Real-Time, The concept of life streaming). Any thoughts? I will flesh out a course outline and post some notes online soon…

An Intro to Social Data Portability

Social Data Portability allows you to bring your friends, interests and relationships where ever you go across the web.  For users, it means not having to create a new account on every site, and having immediate access to your network of friends.  For businesses, it gives you more demographic insight into your users, as well as let you leverage the popularity of existing social networks to promote activity on your site.   In this post I will discuss the strengths and differences between Facebook Connect, OpenSocial and Sign in with Twitter and show a few examples.

Facebook Connect

Simply put, Facebook Connect allows you to build a Facebook application outside of Facebook. You can integrate with Facebook’s authentication, retrieve profile information about your users, allow your users to find their friends who have “connected” with your site, as well as selectively publish actions to a user’s activity stream.   Developing a Facebook Connect application requires software development chops but gives you access to Facebook’s 200m users.  Digg and CNN both demonstrate different approaches to integration.

CNN
CNN offered a live video stream during Obama’s inaugration.  It included a Facebook Connect application which allowed users to sign in with their Facebook credentials and participate in a live global chat.

Chattin' bout Barry

The participation numbers are staggering.  According to Mashable:

1. 600,000 status updates posted through the CNN.com Live Facebook feed
2. Facebook averaged 4,000 status updates per minute during the broadcast
3. 8,500 status updates were posted during the first minute of Obama’s speech
4. “Millions” of people logged into Facebook during the broadcast

These numbers would’ve never been achievable if users had to register with CNN to participate.  Recently, the Whitehouse has taken a cue and announced a similar application for it’s live video events.

Digg
Digg’s Facebook Connect implementation allows you to link your Digg and Facebook accounts.  Each story you digg, shows up on your activity stream (for all your friends to see).  For Digg, the beneifts are immediate, more people will see that I am digging stories and click back to the site.

Facebook Connect Digg

Signing Into Facebook Connect

Facebook Connect Digg2

Digg story on my Facebook activity feed

Facebook Connect is now also available for the iPhone.  This is huge and will create a whole new world of mobile social applications.

OpenSocial

OpenSocial is similar to Facebook Connect but allows you to build applications that run in orkut, MySpace, Hi5, Friendster, Ning and Yahoo! and other 3rd party sites.

Virgin Global Row
The Virgin Global Row is a one crazy dude’s story about circling Antarctica in a boat by himself (and raising some money for charity).  OpenSocial integration allows you to login, connect with other people who have joined the site, and push your actions on the site to your various social networks.

Open social options

Open social options

Google Friend Connect
Google has also release a set of plug n play widgets based on OpenSocial called Google Friend Connect.  Currently there are about 10 widgets available including sign-in, comments, polls, reviews, events and recommendations.  This is cool because it allows anyone to quickly and easily incorporate social elements to their site (no coding required).

Sign in with Twitter

Yep, you guessed it, sign in with Twitter allows 3rd party sites to publish activity to your Twitter stream.  One example of this is Spymaster (the Twitter game which equally amazed and pissed people off).

Spymaster
Spymaster is a game which allows you to go on missions, raise money, buy weapons and attack other spies (Twitter users).  Success is based on how many of your followers play the game and how often you send out updates through your twitter stream.   IMO the game is pretty boring although it is undeniably attracting a huge following and a really nice example of a successful viral campaign.

Bribing you to tweet about your activities

Bribing you to tweet about your activities

Real time spymaster activity

Real time spymaster activity

Conclusion

There’s a big battle over who will become the defacto social OS of the web.  In the future sites/widgets/apps will be social (and location aware), the question is where your data will be sourced from.  At this point Facebook is clearly in the lead, but Google has deep pockets and Twiter is making huge strides.  As Facebook and Twitter launch payment platforms, the opportunity to monitize through social ads and microtransactions presents a huge opportunity.  Got friends?


http://virginglobalrow.com/

The Case For and Against Google's Rumoured Twitter Acquisition

There’s been a lot of talk the last few days about Google’s rumored “late-stage” acquisition talks with Twitter. While current consensus is that they are merely discussing mutually beneficial product strategies, it doesn’t mean that this deal isn’t being thoroughly considered and dissected by executive committees (not just of Twitter and Google, but MS & Yahoo as well) and tech pundits alike.  In this post I will briefly give some background, describe the potential best and worst case scenarios for both Google and Twitter, and give a final opinion.

Background: Why is Twitter Important?

Microblogging (whether it be Twitter, Facebook Status’ or anything else), was always thought to be about about marketing.  The business appeal of social media is that you can have a two way conversation with customers directly, at almost no cost, and let them do the dirty work of promoting your product “virally.”  Personally, our iPhone-toting, attention-lacking, cause-of-the-day promoting, have-it-your-way generation thinks our opinions are important and should be heard…now.  Equal parts narcissism and genuine interest in enhancing communication.

Now that Twitter has achieved mainstream popularity people are no longer think of it as a niche, social network.   If it’s possible to organize, make sense of and data mine these millions of thought bubbles, Twitter becomes an incredibly powerful, real-time, social, search-engine.  In this light, it is obvious that Google wants a piece.

Why Google Needs Twitter

Although Google dominates search and remains increasingly profitable, there are still a number of factors which could contribute to a Google’s fall.

With the belts tightening and infinitely high expectations, Google is struggling to find their next big source of revenue.  YouTube has the viewers, but no revenue.  Other products like Lively (which always felt very pets.com bubbly to me), Jaiku (microblogging) and Dodgeball (location based services) were all killed off.  Not only is Twitter (real-time search), a natural compliment to Google’s core product (static search), but Google also has the knowledge and experience to monetize this effectively.  The sticking point is the cost.  Twitter turned down a $500mil offer from Facebook a few months ago (though mainly in overvalued FB stock).  Right now, a compelling offer from Google would have to be in the $750mil – $1bil range

What if Google Buys Twitter?

Best Case Scenario: Google develops an Ad-Sense for Twitter, and is able to elegantly incorporate Twitter into its search engine.  Twitter-sense comprises a significant amount of search revenue,  the real-time search offering creates a huge gap between Google and it’s closest rivals, and the perception of Google’s superior innovation and foresight lives on (profitably).

Worst Case: Twitter is unable to live up to the hype, a true monetization plan never pans out and people finally realize that no meaningful information is actually contained in a tweet.  Investors are angry that Google paid a $1.65bil for YouTube and $1bil for Twitter and haven’t made a dime back.  The next new thing is all the rage, Twitter is left to journalists, b-grade movie stars, politicians and retro-nerds.

What if Twitter remains independent?

Best Case Standalone Twitter:  Twitter remains open and partners with Google, Facebook and every other major site on the planet to publish conversations streams on every page of the web.  IM, SMS and newspapers die.  Consumers and brands are able to interact directly, in a powerful way to improve products, services, politics and communication.  Twitter is able to effectively generate revenue through a mixture of paid services for corporates and search monetization.

Worst Case Standalore Twitter: With VC money drying up, web valuations plummeting, and no clear revenue model Twitter collapses under it’s own inability to scale it’s services to meet demand.  Eventually sells to AOL for $50 and a cheeseburger.

Final Thoughts

Biz Stone and Evan Williams are already rich (having previously sold Blogger to Google), have funding from VC’s who don’t care about revenue (yet), have a product that’s generated popular, mass appeal and has the potential to change the world. The product is still in its infancy though the concept has been validated by the interest generated by the big players (FB and Google).  Just like Google can be called an operating system of the static web, by remaining open and allowing 3rd parties to develop useful, innovative businesses on top of Twitter, they can become the foundation for the real-time web. I say go for it, roll the dice, take the mystery behind door number two and build Twitter into a real value-adding, sustainable business.  Then again, there’s a lot you can do with $1 billion dollars…